response to customers this application provides interactive response at relatively small startup cost using the voice modem. Features * IVR- Interactive voice response system allows you to easily create complex voice responses depending on the callers input. IVR can be interfaced with external database with very little effort. Both static and dynamic responses can be created. IVR will be an invaluable asset in providing automated customer service

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customers will always get a prompt response to let them know you care. MiraMail is easy to learn so that your sales and support staff respond to customer emails using their favorite news client such as Outlook Express, Gravity or X-News. There`s no new software to learn so you`ll be up to speed with MiraMail with increased productivity immediately. Messages are threaded and assigned a unique ID code so that all responses to customer emails along

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solution of issues. Based on internet standard, Voicent IVR Studio is open and extensible, and it allows customers to integration with existing website and incorporate custom-developed Java classes, which enables independent developers to extend Voicent IVR solution to meet unique customer business needs. Voicent IVR solution offers point-and-click call flow design, ease of installation, and lower cost of ownership. Ideal inbound IVR solution for

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Customer Support ’s fully customizable Chat interface provides customers with an enriched user experience. Our live help solution delivers top-rated customer support to your customers thanks to a full range of feature-rich attributes. These include serving up URLs, proactive chat, push page technology, predefined responses and the recording of chat sessions. Your chat operators can now transfer chat sessions to other operators in real time with

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Easily implemented, economical and comprehensive centralized email routing, tracking and response management software.. It allows emails coming in from customers to be automatically handled and routed to the appropriate employees for prompt attention. Includes tracking and search features as well as a standard response library and alerting system.

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Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales, support, and info; instantly access the entire email history of any customer and use standard response templates. GMM can work with Sales and Marketing Departments, Customer Service and Support Departments.

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